Cancellation & Refund Policy

Last updated: 17 October 2026

This policy covers Tonament's paid plans (Club, Open and Championship, and the original Event Pass): one-time payments that raise the number of entries one tournament can have.

Refunds

• Before your tournament starts (before the draw is made), you can request a full refund within 7 days of payment.
• After the tournament has started (any of its events has been drawn), the plan has been used and is not refundable.
• If you were charged twice or a payment failed but money was deducted, we'll refund the extra or failed amount in full.

Entry fees for tournaments organised by Tonament

Some tournaments are organised by Tonament itself (marked "Organised by Tonament"). Players pay their entry fee online when they enter.

• Before entries close, you can withdraw and get a full refund of your entry fee.
• After the draw is made, entry fees are not refundable.
• If Tonament cancels the tournament or your event, you get a full refund.
• If you were charged twice, or paid for an event that was already full or had started, we refund the extra payment in full.

How to request a refund

Email us with your tournament name and Razorpay payment ID (on your receipt). Approved refunds are made to the original payment method within 5–7 working days; the time it takes to appear depends on your bank.

Cancellation

Plans are not subscriptions, so there is nothing to cancel: there are no recurring charges. When a refund is issued, the tournament returns to the plan it had before that payment.